Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
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Do You Ship Internationally?
No, we do not ship internationally.
How Long Will It Take To Get My Package?
We offer reliable door-to-door delivery across all seven Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah).
Please note: Free shipping on orders above AED 150.
PAYMENT
What Payment Methods Are Accepted?
We offer a variety of secure and convenient payment options to suit your shopping preference. Since we exclusively serve the UAE, all transactions are processed in UAE Dirhams (AED).
✓ Credit/Debit Cards: We accept all major international and local cards, including Visa, Mastercard, and American Express.
✓ Digital Wallets: For a faster checkout, you can pay using Apple Pay, Google Pay, or Samsung Pay on supported devices.
✓ Buy Now, Pay Later (BNPL): Split your purchase into 4 interest-free installments with Tabby or Tamara.
Is Buying On-Line Safe?
Yes, absolutely. We take your security and privacy very seriously. Shopping with us is 100% secure, and we use industry-standard protections to ensure your data is safe.
Here is how we protect you:
✓ Secure Encrypted Checkout: Our website uses SSL (Secure Socket Layer) encryption, which means all your personal information and payment details are scrambled so they cannot be read by anyone else.
✓ 3D Secure Payments: For card payments, we use 3D Secure authentication (like "Verified by Visa" or "Mastercard SecureCode"). You’ll receive an OTP (One-Time Password) from your bank to authorize the transaction.
✓ Data Privacy: We never store your full credit card information on our servers. All payment processing is handled by licensed, world-class payment gateways.
✓ Local Support: Since we are based right here in the UAE, our customer support team is always available to help you with any concerns via WhatsApp, email, or phone.
Order & Retunrs
How do I place an Order?
To place an order, just follow these simple steps:
1/ Browse & Select: Find your favorite items and click Add to Cart.
2/ Checkout: Click the shopping bag icon and hit Checkout.
3/ Details: Enter your UAE delivery address and phone number.
4/ Payment: Choose your preferred method (Card, Apple Pay, Tabby, or COD).
5/ Confirm: Review your order and click Place Order.
You'll receive a confirmation SMS and email immediately!
How Can I Cancel Or Change My Order?
To ensure the fastest processing, we allow changes or cancellations within a short window after the order is placed. Here is how it works:
1/ Before Shipping: You can cancel or modify your order (change address/items) by contacting our customer support via WhatsApp or Email immediately. Please have your Order ID ready.
2/ After Shipping: Once the order has been handed over to our courier partner, it cannot be canceled or changed. In this case, you will need to follow our Returns & Exchanges process once the package arrives.
Note: If you used a "Buy Now, Pay Later" service (Tabby/Tamara), please contact us directly so we can process the adjustment through their system for you.
Do I need an account to place an order?
No, you don’t! You can place an order as a Guest.
However, we recommend creating an account to:
1/ Track your orders in real-time.
2/ Save your UAE address for faster checkout next time.
3/ View your order history and manage returns easily
How Do I Track My Order?
Once your order is dispatched, tracking is easy:
1/ Tracking Link: You will receive an SMS and email with a direct tracking link as soon as your package leaves our warehouse.
2/ Account Dashboard: If you created an account, simply log in and go to "My Orders" to see the real-time status of your delivery.
3/ Courier Website: You can also use the provided tracking number on our partner courier’s website.
Need more help? Our WhatsApp support team is available to give you a status update in seconds!
How Can I Return a Product?
We want you to love your purchase! If you aren't satisfied, our return process is simple:
1/ Request a Return: Contact us via WhatsApp or Email within 15 days of receiving your order. Please provide your Order ID and the reason for the return.
2/ Condition: The item must be in its original packaging, unused, and with all tags attached.
3/ Pickup: We will arrange for our courier partner to pick up the item from your UAE address.
4/ Refund: Once we receive and inspect the item, we will process your refund to your original payment method or as store credit. (Please note that shipping fees may be non-refundable).
5/ Non-Returnable Items: For health and hygiene reasons, certain items are not eligible for return or refund. These include intimate apparel (lingerie, swimwear, etc.), earrings, beauty/cosmetic products that have been opened, and any items used for personal hygiene.